our faqs
Frequently Asked Questions?FAQ Hub
Explore our FAQs to find answers to common questions and gain quick insights into our products and services. This section is designed to help you navigate your queries easily and efficiently, ensuring a smooth and informed shopping experience. If you need further assistance, feel free to contact us directly.
We offer a diverse range of cookware, including non-stick, stainless steel, cast iron, and pressure cookers. Our selection also includes aluminum, anodized, encapsulated steel, and induction-compatible non-stick cookware to meet various cooking needs.
To choose the right cookware, consider your cooking style and needs. For everyday versatility, stainless steel is ideal. Non-stick cookware is great for easy release and cleanup, while cast iron or anodized options offer even heat distribution. If you use an induction stovetop, select induction-compatible cookware. For more detailed advice, tips, and product comparisons, be sure to follow our blog, where we regularly share helpful guidelines and recommendations to help you make the best choice for your kitchen.
Yes, we are pleased to offer complimentary local delivery within the city area. Our professional team ensures that your cookware is delivered directly to your doorstep with no additional charge. We strive to provide a seamless and convenient shopping experience, making it easier for you to enjoy your new products without any extra cost.
Our shipping policies are as follows: Cookware weighing less than 5 kg will be delivered within 4 working days, while items 10 kg or more will arrive within 6 working days. For detailed shipping information and policies, please visit the related page. Click here!
Our return and exchange policy allows for returns or exchanges within 7 working days, provided the request is valid and meets our policy criteria. For detailed information on our return and exchange policy, please click here.
Once you place an order and receive a confirmation SMS or email, we will provide you with a unique consignment tracking number. You can use this number to check the latest status of your parcel on our website within 24 hours.
Yes, we offer a one-year limited warranty on pressure cookers from certain well-known brands for any technical faults. For additional warranty details on other items, customers will receive information at the time of their final purchase.
Yes, we offer various promotions and discounts. First, any purchase exceeding 50,000 rupees qualifies for free delivery. Additionally, when you spend 100,000 rupees or more at our showroom, you’ll receive a 5% discount coupon for use on our online store.
For additional help, the Contact Page is your best resource for all types of assistance. For urgent matters requiring more attention, our top management is available via our hotline at 0092 311 105455
If you receive a damaged or incorrect product, please call us immediately on our hotline. Be sure to follow our return/exchange policy for resolution. For more details, click here.
Yes, we offer cash on delivery for all of our products.
Yes, you can modify or cancel your order within 8 working hours or one day after submission. Once the order is forwarded to the shipping carrier, modifications or cancellations are no longer possible.
To stay updated on new product releases, register on our website or subscribe to our newsletter. Provide your email to receive the latest product updates and blog information directly in your inbox, both daily and weekly.
If you forget your account password, use the “Forgot Password” link on the login page to reset it. Follow the instructions sent to your email to create a new password and regain access to your account.