Privacy Policy

At Abdullah Cookware Store, we value your privacy and are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy details the types of information we collect, how we use it, and the measures we take to protect it. By using our website, you agree to the terms outlined in this policy.

1.Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identifiable Information (PII): This includes, but is not limited to, your name, email address, phone number, shipping address, and billing details. PII is collected when you voluntarily provide it during account creation, order placement, or customer support interactions.
• Payment Information: We collect payment information, such as credit/debit card numbers and billing addresses, during the checkout process. This information is processed securely and not stored on our servers after the transaction is completed.
• Technical Information: We automatically collect technical data, including your IP address, browser type, operating system, and device type, to optimize your experience on our website. This information helps us monitor website performance and troubleshoot technical issues.
• Cookies and Tracking Data: Our website uses cookies and similar tracking technologies to enhance user experience, track usage patterns, and deliver personalized content. Cookies are small data files stored on your device that help us remember your preferences and improve site functionality.

2. How We Use Your Information

We utilize the information collected for the following purposes:

• Order Processing and Fulfillment: We will send transactional emails regarding your order status to process your orders, confirm payments, and arrange shipping.
• Customer Communication: To communicate with you regarding your account, respond to your inquiries, and provide customer support. We may also use your contact information to send promotional offers, updates, and newsletters, which you can opt out of at any time.
• Site Improvement and Personalization: To analyze user behaviour, preferences, and demographics, which helps us enhance website functionality, improve our product offerings, and tailor our content to suit your interests better.
• Security and Fraud Prevention: To protect our website’s integrity and your personal information’s security. We may use your data to detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with legal obligations, such as tax reporting and regulatory requirements. We may also use your information to enforce our Terms of Service and other legal agreements.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

• Service Providers: We may engage third-party service providers to perform functions on our behalf, such as payment processing, order fulfilment, marketing, and customer support. These providers have access to personal information needed to perform their services but must maintain confidentiality and security.
• Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process, such as a subpoena or court order. We are committed to working with law enforcement and other government authorities to protect our rights, property, and safety.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of our assets, rest assured that we securely transfer the customer’s personal information to the acquiring entity for maximum safety and confidentiality. We will notify you of any such change and outline your choices regarding your information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website. Including:

• Session Cookies: These temporary cookies will be deleted once you close your browser. They will be used to maintain your session and ensure the functionality of our website during your visit.
• Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and login details for future visits.
• Third-Party Cookies: We may allow third-party service providers, such as analytics and advertising partners, to set cookies on our site. These cookies collect information about your browsing habits across different websites and are used to deliver targeted advertisements.
• Managing Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website and limit your access to certain features.

5. Data Security

We implement a variety of security measures to protect your personal information, including:

• Encryption: All sensitive data, including payment information, is transmitted via Secure Socket Layer (SSL) encryption, ensuring your data is protected during transmission.
• Access Controls: We restrict access to personal information to employees, contractors, and agents who need to know that information to process it on our behalf. These individuals are subject to strict confidentiality obligations and may be disciplined or terminated if they fail to meet them.
• Regular Security Audits: We conduct security assessments to identify and mitigate potential vulnerabilities. This includes monitoring for security breaches and unauthorized access attempts.
• Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights concerning your personal information:

• Access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a structured, commonly used, and machine-readable format.
• Correction: If you believe that our personal information about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Deletion: You can request that we delete your personal information, subject to certain exceptions, such as where the data is required to comply with legal obligations or for the establishment, exercise, or defence of legal claims.
• Data Portability: You can request that we transfer your data to another service provider where it is technically feasible.
• Objection and Restriction: Under certain circumstances, you may object to our processing of your personal information or request that we restrict its processing.
• Withdraw Consent: If we are processing your personal information based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before you withdraw your consent.

To exercise these rights, please get in touch with us using the information below.

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will immediately delete it. Parents or guardians who believe we may have collected information about their child should contact us promptly.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information. If we make significant changes, we will notify you by email or through a notice on our website.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch with us at:

• Email:[email protected]
• Phone: 0321-3000625
• Mailing Address: Showroom No-17, Naser Khan Road, Ghap Chowk, Gujranwala.Pakistan

We are committed to resolving any issues promptly and protecting your privacy.