Refund and Returns Policy

Refund & Return Policy

At Abdullah Cookware Store, we strive to ensure your satisfaction with every purchase. If you are unsatisfied, we offer a simple and hassle-free refund and return process. Please review our policy below.

1. Eligibility for Returns

Our return policy allows you to return unused items as long as they are in their original packaging and the same condition as when you received them. It’s crucial to note that your request for a return must be made within 30 days of purchase, underscoring the importance of timely action. Please be aware that used, damaged, or altered items are not eligible for return.

1. Non-Returnable Items

Certain items cannot be returned, including:

• Clearance or final sale items
• Gift cards or promotional items
• Custom or personalized products

Please check the product page for any specific exclusions.

1. Caution for Replacements and Returns

If the product you received needs to be corrected, damaged, or different from what you ordered, you must initiate a replacement or return request within 03 days of receiving the product. This process is subject to mutual agreement between both parties. Report the issue within the specified timeframe to avoid denying your replacement or return request.

1. How to Initiate a Return

To initiate a return, it’s a simple process. Contact our customer support team at [email protected] or +92 321 3000625 with your order number, the item you wish to return, and the reason for return. Once approved, we will provide further instructions, making the process as straightforward as possible.

1. Return Shipping

Customers are responsible for return shipping costs unless the product is defective, incorrect, or damaged. We recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of the returned item.

1. Refund Process

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to your original payment method within 7-10 business days.

1. Exchanges

Exchanges are available only for defective or damaged items. If you need an exchange for the same product, contact us at [email protected] or +92 321 3000625 for instructions.

1. Late or Missing Refunds

If you have not received your refund within the specified timeframe, we encourage you to check with your bank or credit card provider. If the issue persists, please do not hesitate to contact us at [email protected] or +92 321 3000625. Your satisfaction is our priority, and we are here to help.

1. Damaged or Defective Items

If your item arrives damaged or defective, notify us within 03 days of receiving it. We will arrange a replacement or issue a full refund, including shipping costs. Please include photos of the damage and your order number when contacting us.